March 19, 2020
See below the message from MESSA regarding COVID-19 Coverage.
Tags: coronavirus, covid-19, Human Resources, MESSA
|Dear MESSA member:
During this uncertain time, we want to make sure you have the best health care possible. To that end, MESSA has taken the following steps to ensure access to care for all MESSA members and their covered dependents:
- MESSA will fully cover medically necessary testing and treatment for COVID-19 for all MESSA members and their covered dependents. You will not have to pay a deductible, copayment or coinsurance.
- MESSA will fully cover medical and mental health telehealth visits with in-network providers through May 31 at no cost to members and covered dependents. MESSA members have easy access to Online Visits, where you can visit a doctor or a therapist without leaving your home using a smartphone, tablet or computer. To get started with Online Visits, go to messa.org/onlinevisits or download the Blue Cross Online Visits app. You may need to pay for the visit at the time of the appointment, but you will be automatically reimbursed at a later date. Due to the ongoing public health crisis and the system updates necessary to waive the cost, it may take as long as six months for you to receive a credit.
- Medical or mental health appointments with your current in-network provider that are conducted over the phone or online will be fully covered through May 31. You will not have to pay a deductible, copayment or coinsurance.
- In addition, you have free access to NurseLine, which is staffed around the clock by registered nurses who are trained to answer medical questions and offer expert guidance. A registered nurse will listen to your questions and discuss your health care concerns. They may provide guidance on at-home care measures, or suggest you seek care with a medical provider. You can call NurseLine anytime at 800.414.2014.
For all you do, today and every day, MESSA believes you deserve exceptional health benefits and unmatched personal service. In the midst of this pandemic, the measures detailed above are the right thing to do for our members and for the community at large. They give you and your loved ones access to the care you need, allow you to follow social distancing guidelines, and reduce the strain on emergency rooms and other medical facilities as they treat COVID-19 patients.